Job Vacancies

ATPL in sales & Service of Tool Room Machines since 25 years. We have a opening for Customer Service Co-ordinator.
Required Job Description as given below:

• Excellent communication Skill - verbal & Writing.
• Respond to customer enquiries, providing turnaround within two hours.
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls.
• Documentation of service complain and assigning the taste to the service team member.
• Document and escalate any customer service.
• Participate in meetings to improve productivity, resolve customer service issues and manage workload of team.
• Assist with training of new employees within department.
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally.

KEY SKILLS AND COMPETENCIES

Professional

• Customer service experience in an office setting.
• Can calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Strong ability to multi-task, prioritize and execute.
• Ability to perform under pressure and stressful conditions.

Personal

• Professional demeanor and attitude.
• A fast learner who can quickly understanding and articulate new technologies and processes.

ACADEMIC QUALIFICATIONS

• Any graduate / Diploma

For further information please contact undersigned.

Responsibilities:

• Managing all the sales related activity of the company.
• Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
• Writing up accurate and grammatically correct sales correspondence.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Effectively communicating with customers in a professional and friendly manner.
• Ordering and ensuring the delivery of goods to customers.
• Supporting the field sales team.
• Ensuring that staff uniforms and personal appearance are always clean and professional.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Organizing sales promotional campaigns.
• Contacting potential customers to arrange appointments.
• Speaking with customers using clear and professional language.
• Resolving any sales related issues with customers.
• Completing the administrative needs of the Sales Department.
• Making follow-up calls to confirm sales orders or delivery dates.
• Responding to sales queries via phone, e-mail and in writing.
• Accurately analyzing and assessing statistical data.

KEY SKILLS AND COMPETENCIES

Professional

• Customer service experience in an office setting.
• Can calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Strong ability to multi-task, prioritize and execute.
• Ability to perform under pressure and stressful conditions.

Personal

• Professional demeanor and attitude.
• A fast learner who can quickly understanding and articulate new technologies and processes.

ACADEMIC QUALIFICATIONS

• Any graduate / Diploma

For further information please contact undersigned.

Shalini Vyas